Legal

Privacy Policy.

Last updated: [Month Day, Year]

This Privacy Policy explains how Ilene Joy collects, uses, and shares information when you visit ilenejoy.com, make a purchase, contact us, or otherwise interact with our website.

Information We Collect

We may collect personal information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, and any information you submit through forms, email, concierge inquiries, custom requests, or appointment requests.

When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, time zone, pages viewed, referring pages, and how you interact with the site.

We may collect this information through cookies, pixels, tags, log files, analytics tools, and similar technologies.

Order Information

When you make or attempt to make a purchase, we collect information needed to process and fulfill your order, including contact information, shipping information, billing information, and order details.

Payment information is processed by our payment providers. Ilene Joy does not store complete credit card numbers.

How We Use Your Information

We may use your information to process and fulfill orders, arrange shipping and delivery, communicate with you about your order, respond to inquiries, provide product and appointment assistance, screen orders for risk or fraud, improve the website, measure marketing effectiveness, send marketing emails if you have opted in, comply with legal obligations, and protect our rights, customers, and business.

Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences, support cart and checkout functionality, analyze traffic, improve performance, and understand how visitors use the site.

You may be able to disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

Email Marketing

If you subscribe to our newsletter, request updates, or otherwise provide consent, we may send you emails about new collections, private appointments, events, product launches, and other Ilene Joy communications.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting atelier@ilenejoy.com.

Sharing Your Information

We may share personal information with trusted service providers who help us operate the website, process payments, fulfill orders, arrange shipping, provide customer service, prevent fraud, measure site performance, and support marketing communications.

These providers are authorized to use personal information only as needed to provide services to us.

We may also share information when required to comply with applicable laws, regulations, legal processes, or lawful requests, or to protect the rights, property, and safety of Ilene Joy, our customers, or others.

Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online. Your information may be stored through Shopify’s systems and processed according to Shopify’s privacy practices.

Third-Party Links

Our website may include links to third-party websites. Ilene Joy is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.

Data Retention

We retain order information and related records for as long as necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements, unless you request deletion and we are legally permitted to delete the information.

Your Rights

Depending on where you live, you may have rights to access, correct, update, delete, or restrict certain uses of your personal information. You may also have the right to opt out of certain marketing communications. To make a privacy request, contact atelier@ilenejoy.com.

Security

We take reasonable precautions and use industry-standard practices to help protect your personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Minors

Our website is not intended for children. By using this site, you represent that you are at least the age of majority in your state, province, or country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

For privacy questions or requests, please contact: