Refund policy

RETURNS

Eligible in-stock, non-custom pieces may be returned within 14 days of delivery for a refund to the original form of payment, provided the piece is unworn, unaltered, and returned in its original packaging with our authenticity tag and seal intact.

Made-to-order standard collection pieces may be returned within 14 days of delivery for exchange or store credit, provided the piece is unworn, unaltered, and returned in its original packaging with our authenticity tag and seal intact.

The following are final sale and cannot be returned or exchanged:

Custom pieces
Engagement rings
Bespoke bridal pieces
One-of-a-kind pieces
Special-order stones
Engraved pieces
Resized, altered, or personalized pieces
Sale items
Items marked final sale on the product page

All returns are subject to inspection before approval. Items showing signs of wear, damage, alteration, or removal of our authenticity tag and seal cannot be accepted. Jewelry must be returned in its original packaging.

DOMESTIC RETURN PROCESS

To request a return, please email atelier@ilenejoy.com within 14 days of delivery with your order number and reason for return. If your return is approved, we will provide instructions and a fully insured return label. Once your return is received and inspected, approved refunds, exchanges, or store credits will be processed. Refunds are issued after inspection; your bank or card issuer may require additional time to post the credit.

INTERNATIONAL RETURN PROCESS

Eligible international orders may be returned within 14 days of delivery, subject to the same return eligibility requirements above. International clients are responsible for insured return shipping, duties, taxes, customs documentation, brokerage fees, and any related import or export charges. Original duties, taxes, customs fees, brokerage fees, and shipping charges are not refundable by Ilene Joy.

The atelier will provide return instructions for approved international returns and will help ensure the package is properly marked as a return to reduce the risk of duplicate customs charges. Once your return is received and inspected, approved refunds, exchanges, or store credits will be processed according to the eligibility of the item.

For delivery times, insurance and international shipping, see our Shipping policy.